Introduction to AI-Driven CRM Transformation At Lumen Business, we’re pioneering the future by integrating AI’s transformative power with Customer Relationship Management (CRM), launching customer service into a new realm of possibilities. With CRM vendors making significant investments in AI, the landscape has shifted dramatically. Lumen Business stands out by bridging a crucial gap – leveraging … Read more
In an era defined by rapid market evolution and unforeseen challenges, the role of strategic foresight in business management has never been more critical. Lumen’s approach to transformative business and CRM strategies underscores the necessity of preemptive problem-solving and agile response mechanisms. This page delves into the essence of strategic foresight, offering CEOs and business … Read more
Inspired by recent findings reported by Newshub, this blog post delves into the critical need for New Zealand to adopt a comprehensive AI strategy to significantly enhance productivity. The original article, which highlights a potential $26 billion addition to the economy through increased digital technology use, serves as a foundation for our discussion on accelerating AI adoption across industries. For more detailed insights, read the full article here.
In navigating the complex journey from theoretical understanding to practical application, Lumen emerges as a pivotal partner for businesses aiming to leverage Jordan Peterson’s insights. Here’s a quick recap of our strategic approach:
Welcome to Lumen Business – Your Gateway to Expert Business and Management Consulting Solutions At Lumen Business, we specialise in elevating businesses to their peak performance through our expert consulting and management solutions. With a keen focus on innovation and efficiency, our services are designed to address the unique challenges and opportunities your business faces … Read more
Welcome to Lumen’s AI consulting services, your premier destination for cutting-edge artificial intelligence solutions. At Lumen AI, we are dedicated to pushing the boundaries of innovation, offering a comprehensive portfolio of AI products and services designed to empower businesses across various industries. From advanced analytics and machine learning models to bespoke AI consulting and implementation … Read more
How to Grow your Enterprise business with Learning and Listening Organisations in Uncertain Environments In an era where business landscapes evolve at an unprecedented pace, the ability to adapt and innovate becomes crucial. This is where the principles of learning and listening organisations, as exemplified by Lumen, play a pivotal role. By embracing these concepts, … Read more
In an era where artificial intelligence (AI) seamlessly integrates into our daily operations, the recent Air Canada chatbot incident serves as a crucial wake-up call. This situation, where a chatbot’s flawed advice led to a costly legal judgment against Air Canada, highlights the latent risks AI poses to enterprises. It underscores why robust AI governance … Read more
Strategic Business & CRM Leadership for the Future of Business In today’s rapidly evolving market, Lumen stands at the forefront of strategic CRM leadership, ready to guide businesses into a future marked by uncertainty and opportunity. Our expertise in CRM is not just about managing customer relationships but about pioneering adaptive strategies that ensure businesses are future-ready. … Read more
In the realm of business success, much is made of the strategies that lead companies to triumph. Yet, there’s a less told but equally important story: the significant costs of bad business and CRM strategies. At Lumen, with 25 years at the forefront of CRM consulting, we’ve witnessed firsthand the repercussions of strategic missteps and the critical importance of getting it right.
