Trusted Zoho Certified CRM Consultants & Implementation Experts | Auckland | New Zealand

  • Expert Zoho CRM Consultant Trusted by Government, Enterprises, and SMEs. Lumen offers a decade of custom CRM strategy and solution expertise

We specialise in:


What does a Zoho consultant do?

A Zoho consultant is key to enhancing your business efficiency and growth, going beyond mere software implementation to transform your business processes with strategic and technological interventions.

  • Presales and Consulting: Assesses your needs and aligns Zoho’s products with your business goals, offering tailored advice.
  • Product Implementation: Implements Zoho products optimally into your business operations.
  • User Training: Provides comprehensive training for your team to effectively utilize Zoho CRM.
  • Ongoing Support: Offers continuous support post-implementation to address any emerging needs or changes.

Best practices from your Experts CRM Consultants

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Powerful CRM in four steps

Our experienced team will investigate your business’s requirements and see what is needed to help your business thrive.

Our experts can implement your Zoho system in a few days. This quick install time is one of the main advantages of Zoho CRM.

Zoho CRM was built to connect with the numerous apps your business uses every day. Our team can link Zoho CRM with your favourite apps. 

The key to business software is how you use them. We can share our decades of experience with you and help you use these tools with skill. 

Zoho Expert

How to select the right Zoho consultant ?

Improving Business Growth: A Zoho consultant also plays a crucial role in business development by:

  • Generating More Leads: Utilizing Zoho CRM for effective lead generation and nurturing.
  • Enhancing Sales Cycle: Streamlining your sales process for better efficiency.
  • Increasing Sales Closing Rates: Offering strategies to improve customer relationship management and sales success.
  • Business Automation: Advising on automating processes to boost productivity.

In essence, a Zoho consultant is instrumental in not only setting up Zoho CRM but also in ensuring that it is leveraged to its full potential for your business’s improved efficiency, sales, and growth.

Lumen Business is the Leader in Comprehensive Zoho CRM Solutions.

Lumen stands out as a comprehensive solution provider, distinguished by over 25 years of CRM experience and a track record of success with over 770 happy customers. By uniquely combining the roles of certified Zoho CRM consultants, top-tier software developers, and the most experienced API developers, we bring a distinctive edge to our solutions.

Our extended expertise now includes integrating OpenAI technologies with Zoho, further enhancing our technical prowess and deep understanding of sales processes and training. This positions us at the forefront of CRM innovation, offering smarter and more adaptive solutions.

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How to choose Zoho Consultant to improve your Business?

Client Focus and Trust

  • Diverse Clientele: “Expert in serving Government, Enterprises, and SMEs, we excel in managing even the most complex projects.”
  • Trusted Partner: “Preferred for Zoho CRM solutions by Governments and Enterprises, especially in complex scenarios.”

Local Expertise and Data Security

  • Zoho CRM Specialists: “Our team, based in New Zealand, are experts in Zoho CRM. We commit to local, in-house solutions.”
  • Data Security Commitment: “We lead in data safety for Zoho solutions, meeting NZISM risk assessments and targeting ISO 27001 certification.”

Technical Excellence in Software and API Development

  • Sales Process Integration: “Enhancing sales teams’ performance through advanced Zoho CRM integration.”
  • Software Development Innovation: “Creating bespoke software solutions, both within the Zoho ecosystem and beyond.”
  • API Development Mastery: “Recognised as top Zoho API developers in New Zealand for seamless system integration.”

Business Automation and CRM Adoption

  • Streamlined Business Automation: “Efficient business process automation using Zoho tools to enhance operational productivity.”
  • CRM Adoption Excellence: “Ensuring complete team engagement with Zoho CRM for maximal effectiveness.”
  • CRM Implementation Success: “Expertise in identifying and mitigating CRM implementation challenges, ensuring successful adoption.”

Training and Empowerment

  • Support for All Team Members: “Offering comprehensive support, ensuring every team member excels in using Zoho CRM.”
  • Train the Trainer Approach: “Empowering your trainers with the knowledge and skills to propagate Zoho CRM expertise.”

Comprehensive Expertise

  • Expert Blend of Services: “A synergistic mix of IT, business process automation, and sales training, providing customised Zoho CRM solutions.”
Zoho Expert

What is a Zoho consultant?

A Zoho consultant is pivotal in guiding your business through the landscape of technological advancement. Our services focus on leveraging smart technology investments to enhance business practices, saving both time and resources. We specialise in deploying solutions that are tailored to meet your unique business and technology requirements, ensuring that every investment yields a substantial return.

What Defines a Zoho CRM consultant?

  • Strategic Insight: Using Zoho CRM to align with business objectives and strategies.
  • Technical Mastery: Deep understanding of Zoho CRM’s features and customizability.
  • Adaptive Solutions: Crafting CRM solutions that adapt to evolving business needs.
  • Application and Customization: The expertise to apply and tailor Zoho CRM in line with specific business requirements, ensuring seamless integration with business processes.
Zoho CRM expert
Zoho CRM expert

What Makes Lumen the Leading Zoho CRM Consultant?

  • Customised CRM Solutions: Tailoring Zoho CRM to diverse business requirements.
  • Innovative Approach and Integration: Continuously integrating the latest advancements.
  • Sales Process Improvement: Enhancing efficiency through CRM.
  • User Adoption Strategies: Focusing on effective CRM utilization by staff.
  • Client-Centric Focus: Proven track record in diverse industries.

What is an innovative Zoho consultant?

The 5 Cutting-Edge Reasons Lumen is Zoho’s Most Innovative Consultant

  1. The first worldwide Zoho partner to introduce sales training to Zoho CRM
  2. The first worldwide Zoho partner to integrate ChatGPT with Zoho Desk and SalesIQ
  3. The first worldwide Zoho partner to build an RPA project between UiPath and Zoho CRM/Analytic
  4. The first worldwide Zoho partner to integrate a keyword funnel into Zoho CRM
  5. The first worldwide Zoho partner to upload data automatically from CSV to Zoho CRM/Books

What is an effective Zoho consultant?

Top 6 Reasons to Choose Your Most Effective Zoho CRM Consultant

  1. Trailblazers in integrating Sales Training with Zoho CRM
  2. Pioneers in ChatGPT integration with Zoho Desk and SalesIQ
  3. First to integrate Amazon Connect with Zoho SalesIQ.
  4. Renowned for managing complex and large-scale Zoho Analytics projects
  5. Recognised as the most experienced Zoho API developer in New Zealand.
  6. Trusted by government, enterprises, and SMEs for our comprehensive Zoho expertise
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How we help you

As certified Zoho CRM consultants we help you analyze what your needs are, customize a solution, implement your Zoho CRM system, and integrate it with the other Zoho or third-party apps you need to be connected to. Once your Zoho CRM system is set up, our consultants offer coaching, training, and support to make sure Zoho CRM works for you.

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Step 1: Assessment

Our certified Zoho CRM consultants will explore what your specific needs are and how your business process works. Next we will prototype your unique implementation and build a clear roadmap of how we plan to make Zoho CRM work for you.

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Zoho CRM Certified Expert Consultant

Step 2: Implementation

Implementation can be a huge challenge if you are a novice. With our decades of experience we have almost certainly helped a client just like you. Once Zoho CRM is up and running, we will connect it with the relevant 45+ Zoho applications that suit your needs. As well as this we make your Zoho ecosystem connect to your other third party apps (ERP, inventory etc.). With multiple apps ‘talking’ to each other your Zoho CRM system will be a smooth running machine.

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Step 3: Integration

Lumen’s CRM integration process seamlessly connects Zoho CRM with your existing systems, ensuring a unified workflow that enhances efficiency and data coherence. We specialise in creating smooth pathways for your information to flow, enabling better decision-making and a holistic view of your customer interactions. With Lumen, CRM integration is more than technical work; it’s about crafting a cohesive ecosystem where your business tools work in harmony, propelling your operations towards streamlined success and enriched customer experiences.

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Step 4: Training & Support

Any tool is only as good as the people using it. Once we have built your Zoho system we can then work with your entire team and teach them how to make the best use of it. We help everyone from executives to front-line salespeople make the most out of the powerful tool they now have at their fingertips. You will have our certified Zoho CRM consultants with you every step of the way.

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Get started with Zoho CRM with certified consultants

The best way to get started with Zoho CRM is to have a certified consultant help you with the process. We have helped over 770 businesses use this powerful app to empower their business. To find out more about how we can help you, click the link below now.

Learn more about our Zoho certifications

Zoho Certified Partner

Why we use Zoho CRM

For a large portion of the solutions we build Zoho plays a significant role. Over the decade or so that we’ve used Zoho, we’ve found that it strikes the right balance between performance and economy. Zoho CRM especially can be a keystone piece of software for a business. It is a powerful tool that opens up a vast array of performance improvements for a business. After successful implementation, the 45+ other apps that Zoho offers can multiply the effectiveness of Zoho CRM. As Zoho CRM Certified Consultants we can help you use Zoho CRM to build a strong foundation for your software ecosystem.

Learn more about Zoho CRM

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What to look for in a New Zealand Zoho CRM consultant

Choosing what piece of software to use can be a tough decision to make for any company. The same can be said for choosing a consultant to help you with the implementation. Over the years we’ve learned what things clients need to consider when choosing what Zoho CRM consultant is right for them. One of the most important considerations is experience. Along with the many possibilities that Zoho brings comes many chances to do this wrong. Our consultants have the benefit of having faced (and overcome) almost every problem imaginable. To learn more about how to choose a certified Zoho CRM consultant in New Zealand click the link below.

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Get in touch...

We work with businesses of all sizes to solves a wide range of problems.  If you are wondering how we can help you use technology to help your business perform better, please get in touch with us.

Find Us at the Office

17 Cockburn Street, Grey Lynn, Auckland 1021, New Zealand