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Zoho CRM is a trusted solution for Enterprise and SMEs in NZ | Zoho customer relationship management software

Lumen Zoho CRM


Zoho Customer Relationship Management

Zoho CRM’s intuitive design ensures a seamless experience for users, making managing your business operations easier and more efficient.

Lumen Zoho CRM


Why Choose Zoho CRM for your Business?

Zoho CRM’s intuitive design ensures a seamless experience for users, making managing your business operations easier and more efficient.

User-Friendly Interface

Zoho CRM’s intuitive design ensures a seamless experience for users, making managing your business operations easier and more efficient.

Complimentary Support

Our commitment extends beyond implementation – enjoy free ongoing support from our dedicated team.

Enhanced Sales Training

We offer specialised sales training integrated with Zoho CRM, equipping your team with the skills to maximise CRM benefits.

Express Implementation

Our team ensures a swift and hassle-free setup, getting your CRM system up and running promptly.

Ease of Learning & Efficiency

Zoho CRM is designed for quick learning, enabling your team to become effective for users in no time.

Cost-Effective Solution

With the lowest total cost of ownership and monthly expenses, Zoho CRM offers an affordable yet powerful tool for businesses of all sizes.

Innovative Integrations

Stay ahead with our exclusive ChatGPT integration in Zoho Desk and SalesIQ, along with Amazon Connect, enhancing customer interaction and data-driven insights.


What comes with Zoho CRM?

Sales Force Automation

Automate routine sales, marketing, and support functions
that take up valuable work time, giving you more time to
concentrate on your customers. Create optimized workflows that
help you reduce manual data entry, eliminate redundancies,
and speed up your overall process.

Canvas Design Studio

Revamp Zoho CRM using Canvas, an intuitive drag-and-drop editor.
Tailor the interface to your preferences by starting from
scratch or selecting from our diverse range of templates crafted
by our in-house artists. Choose from minimalist layouts for
essential information or industry-specific designs for sales data with
broader context.

Process Management

Does your sales team know what to do at each stage in your pipeline?
With Blueprints, your sales team can find out the next move to make at
any moment. Define your sales process for your whole team to

Journey Orchestration

Craft unique customer journeys using Command Centre.
Monitor real-time customer paths through intuitive journey maps.
Gain insights into customer preferences to enhance
personalized journeys. Streamline coordination across departments
and third-party apps for a seamless brand experience.
Track individual prospect or customer journeys, and utilize
detailed reports to identify and address delays or loopholes.


Converse in real time with customers and prospects.
Get notified when someone interacts with your brand—whether they're
browsing your website, reading an email, or talking about your brand
on social media.


The more your business grows, the more you need to know.
Measure the performance of every sales activity, and break quotas down
into achievable targets with Zoho CRM's reports, analytics, and forecasts.

Sales Enablement

With the right set of tools, your team will never have to struggle.
Generate price quotes, and access sales scripts. Permit your customers,
vendors, and partners to view, add, or edit information through portals
from within your CRM saving your team time and effort.

Performance Management

Boost your sales team's efficiency with precise revenue forecasts and
engaging productivity games to surpass quotas. Quickly categorize
customers, handle multiple currencies, leverage AI predictions
for lead and deal prioritization, and monitor website visitors for
increased prospect conversions.

Predictive Sales

Meet Zia, the AI assistant in Zoho CRM. Manage your data effortlessly
as Zia fetches information, takes notes, predicts sales outcomes,
detects anomalies, automates tasks, and more. Keep your team on track
with this invaluable addition to your toolkit.


Every business is unique, and your CRM should reflect that. Combine
various features to mold your CRM to fit your business—the information
you collect, the way you view your information, and even the language
and currency used can be customized to suit your needs.

Marketing Automation

Get your marketing and sales teams on the same page. Generate new
leads, execute targeted email marketing campaigns, and compare
ad spending to sales revenue with the Google Ads integration.

Team Collaboration

Create groups, tag other reps, share sales updates, or simply leave behind
helpful notes for other teammates — your team can work together from
anywhere with sales collaboration.

Mobile apps

Today’s sales teams need to communicate, collaborate, and do
their best work from anywhere – not just from the office. 
Zoho CRM's remote ready features will let you keep in touch with
prospects and leads while working remotely.


Stay on top of business everywhere, all the time with Zoho CRM Mobile
Edition. Be better informed, stay connected to clients and colleagues,
and react to fast-moving changes wherever you are.

Remote work

Your security is paramount. Zoho CRM achieves the delicate balance of
safeguarding customer data while providing employees the freedom to
accomplish their tasks effectively.

Developer Platform

Build integrated systems, offer personalized user experiences, and
develop apps for both web and mobile. Use Zoho CRM's developer
platform and SDKs to build and deploy secure, scalable, and
enterprise-ready solutions.

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NZ Zoho Partner

Lumen + Zoho

Lumen is an Official partner of Zoho! For all your Zoho queries and needs, feel free to come to us and we'll get you right!

Tailored Zoho CRM Solutions for All Business Sizes

Customised Zoho CRM Solutions for Every Business Size

Whether you’re a growing SME or a large enterprise, our Zoho CRM solutions are crafted to meet your specific business requirements. We understand the diverse needs of different business sizes and sectors, offering solutions that align with your strategic objectives.


The Lumen Business Advantage

Our Proven Track Record

With over 25 years of experience, we have established ourselves as the go-to Zoho CRM partner in New Zealand. Our successful projects range from government institutions to large-scale enterprises and SMEs, each bearing testimony to our expertise and commitment to excellence.

NZ's Most Experienced Zoho API Developer

With over 42 Zoho API projects, we bring unparalleled technical expertise to your CRM implementation.

Comprehensive Zoho Expertise

Our services extend beyond CRM to encompass Zoho Analytics, Projects, and Desk implementations, ensuring a holistic CRM strategy.

Security and Compliance

As NZISM compliant and ISO 27001 aspirants, we prioritize the security and integrity of your data.


Take the Next Step with Lumen Business Solutions​

Don’t settle for less – partner with Lumen Business Solutions for a Zoho CRM experience that drives your business forward.

Interested in what else Lumen & Zoho has to offer?

Zoho CRM multichannel

Multi-Channel Automation  Customization  Analytics Sales  AI

Multi-channel engagement

Zoho CRM automation
Zoho CRM customization
Zoho CRM analytics
Zoho CRM talking

Zoho CRM integrates with your favorite products

If you need something more specific than Zoho One’s 45+ applications you are also able to create your own customized application. This can be done using a simple drag and drop interface; giving you the power to automate business processes in a super simple way.
Zoho CRM integrations