Premier New Zealand Zoho Authorized Partner

Welcome to Lumen Business Solutions, the premier Zoho Authorised Partner in New Zealand with over 25 years of experience.

Our expertise includes system analysis, system architecture, data modelling, software development, database development, SAAS development, BI-report writing, RPA development, AI development, API expertise, data cleaning, data migration, data entry automation, Amazon Connects, and SMS automation. We are also the largest Zoho API developer in New Zealand, with over 42 Zoho API projects under our belt.

We cater to all organisational sizes and have government, enterprise, and SME clients.

We are the chosen partner for Government and Enterprises when they choose Zoho, with a proven track record of delivering customised solutions to our clients. Especially when the solutions are complex.

We’re the experts of Zoho CRM, all our staff are Kiwis, and we do not outsource any work overseas. We are NZISM-compliant

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The benefits that you get from our expertise when implementing Zoho CRM

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But what really sets us apart from the competition are the benefits that you get from our expertise when implementing Zoho CRM:

  1. Increased efficiency and productivity: Our expertise in system analysis, data modelling, and software development enables us to provide customised solutions that streamline your business processes, resulting in increased efficiency and productivity.
  2. Improved data management: Our expertise in database development, data migration, data cleaning, and data entry automation ensures that your data is accurate, up-to-date, and easily accessible, improving your data management capabilities.
  3. Enhanced customer experience: Our expertise in BI and report writing, RPA development, AI development, Amazon Connects, and SMS automation enables us to provide customised solutions that enhance your customer experience, resulting in increased customer satisfaction and loyalty.
  4. Increased security and reliability: As the only Zoho partner to pass a risk assessment NZISM and in the process of getting ISO 27001, we provide the utmost security for your data, ensuring your project is safe, on time, and on budget.


We have over 770 happy customers who can attest to the quality of our services. Whether you are a government agency, an enterprise, or an SME, we can deliver customised Zoho CRM solutions that meet your specific needs and requirements.

Don’t settle for less than the best. Trust Lumen as your Zoho Authorised Partner to provide you with the expertise and benefits you need to succeed in your business.

A Legacy of Firsts and Innovation

As Zoho’s most innovative partner, we pride ourselves on a series of groundbreaking achievements:

  • The world’s first in integrating sales training into Zoho CRM.
  • Pioneers in blending ChatGPT with Zoho Desk, redefining customer engagement.
  • Trailblazers in connecting Amazon Connect with Zoho SalesIQ for unparalleled communication capabilities.
  • Expertise in managing complex Zoho Analytics projects, trusted by large-scale enterprises and government agencies.
  • New Zealand’s foremost Zoho API developers, recognised for our depth of technical expertise.
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Expert Solutions Across the Board

Our team is adept at handling diverse client needs:

  • From embedding advanced sales training into your CRM, ensuring your team maximizes its potential.
  • To integrating cutting-edge technology like ChatGPT, enhancing your customer support and engagement.
  • We excel in managing complex analytics projects, delivering insights that drive strategic decision-making.
  • Our Zoho API development is second to none, ensuring robust, flexible, and powerful CRM solutions.

Your Trusted Zoho Partner in CRM Excellence

Choose Lumen Business Solutions for a CRM experience that sets your business apart. Our commitment to innovation, combined with our deep understanding of various industry needs, makes us the ideal partner for your Zoho CRM journeyZoho

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Zoho Certified Partner

Get started with Zoho CRM with certified Partner

The best way to get started with Zoho CRM is to have a certified Partner help you with the process. We have helped over 770 businesses use this powerful app to empower their business. To find out more about how we can help you, click the link below now.

Learn more about our certifications

Why we use Zoho CRM

For a large portion of the solutions we build Zoho plays a significant role. Over the decade or so that we’ve used Zoho, we’ve found that it strikes the right balance between performance and economy for most clients. Zoho CRM especially can be a keystone piece of software for a business. We can help you use Zoho to build a strong foundation for your software ecosystem. 

Learn more about Zoho CRM

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What to look for in a New Zealand Zoho Authorized Partner

Choosing what piece of software to use can be a tough decision to make for any company. The same can be said for choosing a consultant to help you with the implementation. Over the years we’ve learned what things clients need to consider when choosing what Zoho Authorized Partner is right for them.

See why 45+ million users choose Zoho

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Contact us for a free consultation

Get in touch...

We work with businesses of all sizes to solves a wide range of problems.  If you are wondering how we can help you use technology to help your business perform better, please get in touch with us.

Find Us at the Office

17 Cockburn Street, Grey Lynn, Auckland 1021, New Zealand