Over the years we have seen that, when companies launch new products, some of those products end up unsuccessful. The question becomes: “What makes a successful product or an unsuccessful product?”. We start by defining what is a successful new product. Most companies go with a objective definition of ROI by measuring sales volume, margin, … Read more
Unlike any other software implementation, a CRM implementation can fail structurally if not done correctly. It can also fail to live up to expectations if not utilised properly. At Lumen, we spend countless hours thinking about how to rectify these failures for our customers. One of the biggest questions we think people need to ask … Read more
Unlike what many people believe, listening is a skill, and like all skills it requires dedication and discipline to get good at it. However, because it’s not a tangible skill that can be objectively measured, mastery of it becomes much more challenging. Also, the difference between the skilled and unskilled is much wider because of … Read more
I mostly I write about the benefit of implementing Zoho CRM to business. In this article we will talk about the potential downsides from digitising your business. Everything comes with trade-off’s. When it comes to technologies like Zoho, CRM is no different. The invention of watches and clocks gave us the benefits of much better planning … Read more
Blog This blog explores the vital link between business processes and culture, drawing on our extensive experience with numerous CRM implementations. We examine how management strategies and cultural values deeply influence every part of a business, from sales strategies to customer relationships. Join us as we reveal the intricate connection between structured operations and the … Read more
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Build your business with ecommerce Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data. Set up your own online store in just a few steps Lumen Business Solutions will help you enter the world of ecommerce in … Read more
Online scheduler for offering the best consultations Zoho Bookings syncs your calendars while letting customers self-schedule and pay for appointments. Our user interface auto-customizes for your industry, meaning you feel right at home. Say hello to smart scheduling! Appointment Scheduling Reduce email back-and-forth Customers can check your availability online and book with you. Eliminate no-shows … Read more
The only Zoho partner with a proven track record of delivering customized solutions to clients, from government and enterprise to SMEs. We’re the experts of Zoho CRM, all our staff are Kiwis – we do not outsource overseas.
