Our extensive experience with APIs and specialization in AI, database development, and analytics paid off. Over the years, we have worked with many technology-based customers and helped them with Zoho Desk implementation
Lumen is the largest Zoho API developer in NZ and AU with more than 42 API projects, Lumen’s API solutions are primarily focused on Zoho and Zoho Desk, however because of the huge ramifications of ChatGPT integration for help desk, we decided to build our API integration with ChatGPT in a more generic way and make it suitable for many help desk solutions like salesforce, Zendesk, Zoho Desk, and so on.
Our integration expertise can be demonstrated by the products we have integrated with Zoho apps:
We came out with a few integration strategies that can be deployed between Help Desk and ChatGPT. Some are more suited to immediate deployment with very little change management, and some require work and, in some cases, machine learning knowledge. It depends very much on the needs and the type of improvement, generally, the larger the number of users, the greater the benefits.
This time we would like to share our experience. The customers have over 800 users with Salesforce help desk ticketing systems, and after we did the scoping analysis, we identified the specific areas where the process could be improved.
One very interesting point, once the CEO got the idea and the implication, he stated he would commit all 800-users for one week to work with the deployment process and ensure the outcome.
The expectation is a redaction of up to 90% of the workforce. With the ability to increase productivity and effectiveness of the support process by an incredible level, in all my years in IT I never seen anything like it, ChatGPT is incredible, and linking it to Zoho Desk will bring unparalleled productivity. We estimate up to 90% reduction in staff members and an unparalleled increase in quality.
There is quite a bit of work to deploy the solution, but at the moment, it is suited organisations with the ability to invest time and money to rip the reword. The more users, the greater the benefit, We are looking for organisations in Australia and New Zealand with over 50 Zoho Desk users.
There are six pillars to the solution, for commercial reasons, we prefer not to elaborate more, Please book a meeting with us to find out how ChatGPT and your help desk could benefit from our experience.
These days the Integration between Help Desks software like Zoho Desk with ChatGPT requires very little knowledge and expertise. Connecting via API, the two systems is a non-technical issue now. Actually, It can be performed by non-IT personnel. The purpose of this blog is to point out the differences between Integration and Integration strategies.
Integration strategies take it to the next level, aiming to build a comprehensive automation system that can replace up to 90% of the workforce. Achieving this level of automation requires a talented team with cross-disciplinary expertise to design and implement the system.
By developing custom workflows, automation scripts, chatbots, and machine learning algorithms, integration strategies can create a dynamic and efficient system that delivers personalized and effective customer support. The goal is to create a seamless and efficient system that streamlines support processes while reducing the burden on help desk staff.
In summary, while integration is about linking two systems, integration strategies are about creating an integrated and automated system that can revolutionize customer support. This involves sophisticated and dynamic workflows that are tailored to meet the unique needs of each customer, streamlining support processes, and reducing the workload of the help desk staff.
“As a language model, ChatGPT can be beneficial in several ways for a help desk:
Efficient customer support: ChatGPT can provide efficient customer support by answering queries and resolving issues quickly and accurately. This can save time and effort for both the customer and the help desk staff.
24/7 availability: ChatGPT can provide round-the-clock support, which means customers can get their queries answered at any time of the day or night.
Multilingual support: ChatGPT can support multiple languages, which means that customers who speak different languages can get support in their native language.
Personalization: ChatGPT can be personalized to suit the needs of the help desk and its customers. For example, it can be trained to understand the specific needs of a particular industry or business.
Scalability: ChatGPT can handle multiple conversations simultaneously, which means that it can scale up or down as per the volume of queries.
Reduced workload: ChatGPT can handle routine and repetitive tasks, which can reduce the workload of the help desk staff and allow them to focus on more complex queries.
Overall, ChatGPT can improve the efficiency and effectiveness of a help desk by providing quick and accurate support, improving customer satisfaction, and reducing the workload of the help desk staff.”
We work with businesses of all sizes to solves a wide range of problems. If you are wondering how we can help you use technology to help your business perform better, please get in touch with us.
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