ChatGPT with Zoho Desk
Our extensive experience with APIs and specialization in AI, database development, and analytics paid off. Over the years, we have worked with many technology-based customers and helped them with Zoho Desk implementation
Lumen is the largest Zoho API developer in NZ and AU with more than 42 API projects, Lumen’s API solutions are primarily focused on Zoho and Zoho Desk, however because of the huge ramifications of ChatGPT integration for help desk, we decided to build our API integration with ChatGPT in a more generic way and make it suitable for many help desk solutions like salesforce, Zendesk, Zoho Desk, and so on.
Our integration expertise can be demonstrated by the products we have integrated with Zoho apps:
6 Integration strategies that can be deployed between Help Desk and ChatGPT
We came out with a few integration strategies that can be deployed between Help Desk and ChatGPT. Some are more suited to immediate deployment with very little change management, and some require work and, in some cases, machine learning knowledge. It depends very much on the needs and the type of improvement, generally, the larger the number of users, the greater the benefits.
This time we would like to share our experience. The customers have over 800 users with Salesforce help desk ticketing systems, and after we did the scoping analysis, we identified the specific areas where the process could be improved.
One very interesting point, once the CEO got the idea and the implication, he stated he would commit all 800-users for one week to work with the deployment process and ensure the outcome.
The expectation is a redaction of up to 90% of the workforce. With the ability to increase productivity and effectiveness of the support process by an incredible level, in all my years in IT I never seen anything like it, ChatGPT is incredible, and linking it to Zoho Desk will bring unparalleled productivity. We estimate up to 90% reduction in staff members and an unparalleled increase in quality.
There is quite a bit of work to deploy the solution, but at the moment, it is suited organisations with the ability to invest time and money to rip the reword. The more users, the greater the benefit, We are looking for organisations in Australia and New Zealand with over 50 Zoho Desk users.
There are six pillars to the solution, for commercial reasons, we prefer not to elaborate more, Please book a meeting with us to find out how ChatGPT and your help desk could benefit from our experience.
What is the difference between integration and integration strategies?
These days the Integration between Help Desks software like Zoho Desk with ChatGPT requires very little knowledge and expertise. Connecting via API, the two systems is a non-technical issue now. Actually, It can be performed by non-IT personnel. The purpose of this blog is to point out the differences between Integration and Integration strategies.
Integration strategies take it to the next level, aiming to build a comprehensive automation system that can replace up to 90% of the workforce. Achieving this level of automation requires a talented team with cross-disciplinary expertise to design and implement the system.
By developing custom workflows, automation scripts, chatbots, and machine learning algorithms, integration strategies can create a dynamic and efficient system that delivers personalized and effective customer support. The goal is to create a seamless and efficient system that streamlines support processes while reducing the burden on help desk staff.
In summary, while integration is about linking two systems, integration strategies are about creating an integrated and automated system that can revolutionize customer support. This involves sophisticated and dynamic workflows that are tailored to meet the unique needs of each customer, streamlining support processes, and reducing the workload of the help desk staff.
For our amusement, we asked ChatGPT, ChatGPT doesn’t know how it can help the “Help Desk “ ChatGPT understands the benefit in a more general way but not how it needs to be implemented.
“As a language model, ChatGPT can be beneficial in several ways for a help desk:
Efficient customer support: ChatGPT can provide efficient customer support by answering queries and resolving issues quickly and accurately. This can save time and effort for both the customer and the help desk staff.
24/7 availability: ChatGPT can provide round-the-clock support, which means customers can get their queries answered at any time of the day or night.
Multilingual support: ChatGPT can support multiple languages, which means that customers who speak different languages can get support in their native language.
Personalization: ChatGPT can be personalized to suit the needs of the help desk and its customers. For example, it can be trained to understand the specific needs of a particular industry or business.
Scalability: ChatGPT can handle multiple conversations simultaneously, which means that it can scale up or down as per the volume of queries.
Reduced workload: ChatGPT can handle routine and repetitive tasks, which can reduce the workload of the help desk staff and allow them to focus on more complex queries.
Overall, ChatGPT can improve the efficiency and effectiveness of a help desk by providing quick and accurate support, improving customer satisfaction, and reducing the workload of the help desk staff.”
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Ilan Gross
Ilan Gross is a distinguished pioneer and authoritative leader in the IT industry, boasting over two decades of unparalleled expertise in CRM systems and CRM strategy. As the Principal Zoho CRM Consultant at Lumen Business Solutions, Ilan has revolutionised the way B2B enterprises leverage CRM solutions, firmly establishing himself as a cornerstone of technological innovation and strategic prowess. His specialisation in integrating cutting-edge sales methodologies like SPIN, Gap Analysis, and Challenger Selling into CRM platforms has not only set new standards in the industry but has also redefined the essence of customer relationship management for enterprise customers.
Ilan's visionary approach extends beyond traditional CRM systems; he is a trailblazer in AI development, AI implementation, and AI consulting, particularly noted for his pioneering work with private ChatGPT on the Azure platform. His foresight in recognising the transformative potential of AI in business processes has led to the creation of numerous AI applications for enterprise solutions, further solidifying his reputation as a leader in driving technological advancement and innovation.
Under Ilan's leadership, businesses have experienced groundbreaking advancements in revenue-lifting strategies. Through his expert guidance, enterprises have not only improved their sales processes and customer engagement but have also witnessed substantial increases in revenue. Ilan's mastery of CRM systems, combined with his deep understanding of the strategic needs of large-scale businesses, positions him as an indispensable asset for any organisation aiming to scale and excel in today's competitive market.
Moreover, Ilan Gross is celebrated as a pioneer of software development tools, including Aware IM and Magic Software. His contributions to these platforms have been instrumental in empowering developers and businesses alike, enabling them to build powerful, efficient applications with unprecedented ease and flexibility. This aspect of his expertise further underscores his role as a visionary leader, whose influence spans across the entire spectrum of IT development and strategy.
In sum, Ilan Gross stands as a paragon of innovation and leadership in the IT industry. His exceptional skill set, combined with his pioneering contributions to AI and software development, marks him as a pivotal figure in shaping the future of technology for enterprise success.
