How to Grow your Enterprise business with Learning and Listening Organisations in Uncertain Environments In an era where business landscapes evolve at an unprecedented pace, the ability to adapt and innovate becomes crucial. This is where the principles of learning and listening organisations, as exemplified by Lumen, play a pivotal role. By embracing these concepts, … Read more
In an era where artificial intelligence (AI) seamlessly integrates into our daily operations, the recent Air Canada chatbot incident serves as a crucial wake-up call. This situation, where a chatbot’s flawed advice led to a costly legal judgment against Air Canada, highlights the latent risks AI poses to enterprises. It underscores why robust AI governance … Read more
Strategic Business & CRM Leadership for the Future of Business In today’s rapidly evolving market, Lumen stands at the forefront of strategic CRM leadership, ready to guide businesses into a future marked by uncertainty and opportunity. Our expertise in CRM is not just about managing customer relationships but about pioneering adaptive strategies that ensure businesses are future-ready. … Read more
In the realm of business success, much is made of the strategies that lead companies to triumph. Yet, there’s a less told but equally important story: the significant costs of bad business and CRM strategies. At Lumen, with 25 years at the forefront of CRM consulting, we’ve witnessed firsthand the repercussions of strategic missteps and the critical importance of getting it right.
Navigating Age Diversity in the Workplace: Insights and Solutions Introduction: Recent analysis by Yahoo Finance, based on a report by the London School of Economics and Political Science and Protiviti, highlights a challenging aspect of modern workplaces: larger age gaps between managers and employees correlate with decreased productivity levels. This piece explores the nuances behind … Read more
In today’s dynamic digital landscape, Lumen Business emerges as your premier partner in New Zealand, offering expert AI consulting, implementation, and training. Discover how we tailor AI solutions to catapult your business into a new era of efficiency and innovation. Welcome to Lumen Business: Your Premier AI Partner in New Zealand Unlock the full potential … Read more
Shannon Phelps’s exploration of B2B content marketing strategies for high-quality lead generation is both insightful and timely. Her emphasis on content as a pivotal element in lead generation resonates strongly with our approach at Lumen. Our advanced CRM strategies, honed over 25 years of leadership in CRM consulting and sales training, further amplify the impact … Read more
Generate Unmatched B2B Content Ideas Discover how Lumen’s CRM strategy powers a continuous flow of fresh, relevant content ideas. Our innovative approach ensures you never run out of compelling material for your audience. Personalise Content with Data-Driven Insights Learn how Lumen leverages CRM data to create personalised content that resonates deeply with your target market. … Read more
Maximising CRM Strategy Impact: The Essential Role of CEO Involvement Introduction: A Quarter-Century of CRM Leadership at Lumen Business At Lumen Business, our 25 years of leadership in CRM strategy and sales training for enterprises and SMEs have provided us with unparalleled insights. Our journey through countless CRM implementations across various industries has underscored a … Read more
https://www.youtube.com/watch?v=Ec7tEIZ7w8U Empowering Account Management for Revenue Growth with Lumen Business Transform your account management into a dynamic growth engine with Lumen Business’s CRM strategy and sales training. Celebrating 25 years of innovation, we deliver a unique approach that transcends traditional practices, catering to both enterprises and SMEs. Mastering CRM Strategy for Superior Account Management Lumen’s Unique Approach … Read more
