Learn about the Lumen Business Culture
Building a thriving business culture with a focus on organizational growth and excellence.
Watch our video about our Business Culture
What is a Good Business Culture?
At Lumen, with over two decades of expertise, we specialise in cultivating a high-performance corporate culture based on Judaeo-Christian values. Our unique approach differentiates us from other consultancy advisors, focusing on creating not just a successful but Positive, Effective, Continuous Learning team. That become Achievers, Innovative, Collaborative and Accountable. We call our business culture training and services Cultivo.
How can you create a positive business culture?
How can you create a positive business culture?
Embracing Mistakes and Initiative
In our high-performance culture, mistakes are viewed as growth opportunities. We encourage initiatives and foster an environment where taking risks is rewarded, not penalised. Reflective learning is integral to our process, where we analyse mistakes, not to assign blame but to understand and improve. Setting clear goals for improvement ensures that these lessons lead to tangible change.
Adopting a Prophetic Approach
Our ‘prophetic’ approach emphasizes forward-thinking over dwelling on past errors. This mindset involves fostering a culture of openness and non-judgment, where every team member feels safe to take risks. We use past experiences as stepping stones for continuous improvement and resilience building. Implementing feedback loops and regular strategic planning sessions helps us to evolve and adapt continually, keeping our focus on future success.
Acknowledging the Creator of Each Idea
We believe in recognizing and giving credit to everyone who contributes valuable ideas. By consistently acknowledging the origin of each idea and ensuring its creator receives proper recognition, we cultivate a culture of innovation. This recognition inspires continued creativity.
When everyone sees that their ideas are consistently credited to them, it motivates all team members to innovate.
Admit Mistakes
Leaders must show accountability and admit mistakes, setting an example for transparency and growth. This approach builds trust and encourages a culture where everyone learns from setbacks, fostering innovation and teamwork.
Guilt-Based Culture vs. Shame-Based Culture
At Lumen, our Judeo-Christian values guide us toward a guilt-based culture, where individuals are led by an internal sense of right and wrong. Mistakes are viewed as opportunities for growth, prompting self-reflection and personal accountability rather than fear of judgment or “losing face.” This contrasts with a shame-based environment, where the primary motivator is external disapproval, often stifling innovation and open communication.
By emphasizing personal conscience instead of external shame, we foster:
Psychological Safety
Team members can take risks and learn from errors without worry of public embarrassment.
Greater Trust & Accountability
Owning one’s mistakes builds trust and encourages honest dialogue.
Innovation & Continuous Improvement
When missteps are stepping stones to growth, creativity flourishes.
Leadership Through Humility
Leaders model transparency by admitting errors, setting the tone for genuine teamwork.
This guilt-based approach is a key element of our “Cultivo” framework, ensuring each person feels valued and responsible for their own actions, ultimately fueling a high-performance, forward-thinking culture.
What is a positive work culture?
How to Create a Listening Business Culture?
This methodology goes beyond merely hearing what is said. It involves a deeper level of engagement where ideas are understood, referenced, and built upon. We ensure that every team member feels valued and is encouraged to contribute more. This is achieved not just by acknowledging their ideas but by actively integrating these ideas into our collective strategy. In our environment, every good idea is continually recognised and attributed to the person who proposed it. This practice of consistent acknowledgement fosters a culture of innovation and creativity, where every contribution is seen as a valuable part of our ongoing success. By prioritising critical thinking in your communication, you create a high-performance culture where each team member’s input is not just heard but is essential to our shared achievements.
How to Create a Listening Organisation?
In our high-performance culture, mistakes are viewed as growth opportunities. We encourage initiatives and foster an environment where taking risks is rewarded, not penalised. Reflective learning is integral to our process, where we analyse mistakes, not to assign blame but to understand and improve. Setting clear goals for improvement ensures that these lessons lead to tangible change.
Challenging the Norm: Embracing Contrarian Thinking
Sometimes, a concept is introduced to present an idea that runs contrary to what initially appears logical or natural. This approach serves as a powerful tool for exploring alternative possibilities and offering perspectives that might at first seem counterintuitive. For instance, when someone puts forth a particular argument, another person might respond that the opposite is actually correct. Not only does this strategy sharpen the discussion and encourage deeper exploration of all possibilities—it can also help anticipate competition in a bidding situation or reshape strategic thinking.
Adopting a contrary stance offers five additional benefits:
- Uncover Hidden Assumptions: Challenging the accepted view can expose biases or overlooked premises.
- Encourage Creativity: Counterintuitive thinking fosters novel solutions and innovative problem-solving.
- Improve Decision-Making: Considering an opposing viewpoint reveals potential pitfalls and opportunities.
- Strengthen Risk Assessment: Evaluating alternative possibilities enhances your ability to anticipate and manage risks.
- Spot Overlooked Opportunities: Stepping back from the obvious often uncovers new markets, approaches, or synergies that would otherwise remain hidden.
Perseverance and Disciplined Mind Fuel Innovative Breakthroughs
At Lumen Business, we believe that perseverance and a disciplined mindset are the catalysts for innovative ideas. By cultivating critical thinking and knowing what not to say, we unlock the organisational culture and discipline that fosters game-changing solutions. Our Fusion CRM strategy and expert sales training empower teams to push past the initial idea flurry and tap into truly innovative thinking. The first 3-6 ideas come easily, but perseverance drives us to overcome idea repetition (around 16-18 ideas) and reach the breakthrough zone beyond 20 ideas, where yielding groundbreaking insights can emerge. Therefore, this deliberate approach ensures our clients receive bold, forward-thinking solutions that propel their business forward.
Never Interrupt Someone During a Meeting
In the professional realm, recognising the importance of meaning and value in communication is paramount. At Lumen, we emphasise the principle of non-interruption during meetings as essential to our high-performance business culture. This practice goes beyond mere courtesy; it directly addresses the fundamental human need for meaning and recognition. People crave meaning in their work, and denying them the opportunity to speak undermines this need. Given that opportunities for individuals to express their great ideas in meetings can be rare, it’s crucial to allow each person their moment to feel valued and make a meaningful contribution. This principle is not just about ensuring that everyone has a chance to speak; it’s about fostering an environment where individuals feel respected, contributing to their sense of purpose and belonging. By adhering to this rule and integrating it with other practices, we cultivate a respectful, engaging, and sustainable workplace culture that meets basic human needs for meaning, contribution, and love.
Responsibility of Learning
The responsibility of learning is on the listener to confirm they understand what is required of them or the instructions they receive. This principle ensures clarity and accountability within the team, promoting effective communication and understanding.
Intellectual Violence
Imposing terms of reference is considered intellectual violence at Lumen. When terms of reference are imposed and not negotiated, it leads to misunderstandings and conflicts. For example, if you tell your roommate the room you just cleaned is not clean – the question is, are you imposing your definition of clean, or have you agreed on it beforehand?
Emotional Violence
At Lumen, we discourage putting intentions into action, which we call emotional violence. For instance, labelling someone as lazy or sloppy for how they did a project imposes a negative intention without understanding the context, leading to a demoralising work environment.
Building and Sustaining a High-Performance Business Culture
How to implement High-Performance business culture?
Our broad spectrum of services, from strategic planning to implementation, is tailored to enhance the high-performance culture of your organisation. We focus on immediate impact and fast agility. Sales Training And CRM Strategy
Achieving Transformative Outcomes in High-Performance Corporate Cultures
Our approach goes beyond traditional financial metrics. We foster a culture of joy and fulfillment, enhancing performance and making talent attraction easier. By focusing on a future-oriented mindset, we turn every challenge into a stepping stone for success.
Culture of Innovation
Openness and a Drive Toward Innovation
A shared belief that “nothing is impossible” fuels a mindset open to new ideas.
Freedom and encouragement of exploration foster a boundless sense of possibility.
Lack of Fear in Navigating the Unknown
A tendency to challenge hierarchy and protocols allows for crossing traditional boundaries.
A willingness to operate outside rigid rules emboldens experimentation and discovery.
The Daring Spirit
Convention and authority are often questioned, reflecting a bold attitude that propels individuals to break moulds.
This confidence fosters entirely new solutions and sparks innovation in unexpected ways.
Egalitarian Cultural Framework
A good idea can travel straight to the top if deemed important, bypassing formal managerial pathways.
Such openness ensures innovative thinking is not lost in bureaucratic processes.
Take the Next Step with Lumen Business Solutions
Join the transformative journey with Lumen. Contact us to revolutionise your organisational culture into one that values growth, innovation, and every team member's contribution.
