Lumen NZ: Elevating CRM Strategy and CRM Implementation Beyond Traditional Approaches

Lumen NZ distinguishes itself in the CRM landscape through a unique blend of strategy, implementation, and unparalleled expertise. The difference between CRM strategy, CRM implementation, and the edge that Lumen’s approach provides, is pivotal to understanding why Lumen stands out as a leader in the field.

Lumen NZ Elevating CRM Strategy and CRM Implementation
Lumen NZ Elevating CRM Strategy and CRM Implementation

Lumen's Advanced CRM Strategy vs. Regular CRM Strategy

Lumen’s CRM Strategy:

  • Customised Sales Funnel Approach: Lumen NZ utilises advanced funnel strategies, integrating methodologies like SPIN, GAP, and Challenger. This approach is tailored to each business’s unique needs, ensuring a deeper understanding of customer behavior and enabling more effective sales processes.
  • Beyond Basic Lead Generation: Lumen goes beyond simple lead generation tactics. Its strategy involves a sophisticated analysis of marketing efforts to significantly enhance lead quality and conversion rates.
  • Empowerment Through Learning: A hallmark of Lumen’s strategy is its emphasis on continuous learning and improvement. By fostering a culture of high performance and motivation, Lumen ensures teams are always at the forefront of CRM innovation.

Regular CRM Strategy:

  • Often focuses on a one-size-fits-all approach, applying generic sales models without considering the unique aspects of each business.
  • Primarily concerned with quantity over quality in lead generation, lacking a nuanced approach to evaluating and improving marketing campaigns.
  • May overlook the importance of continuous education and skill enhancement for sales and marketing teams, potentially stifling innovation and adaptability.

The Distinction Between CRM Strategy and CRM Implementation

CRM Strategy involves planning and conceptualising how to manage and improve customer relationships. It’s about understanding customer needs, defining value propositions, and developing a comprehensive approach to engage customers through tailored communication and marketing efforts.

CRM Implementation, on the other hand, is the practical execution of the CRM strategy. It encompasses selecting the right CRM software, integrating it with existing systems, managing data, training users, and ensuring the CRM is used effectively to achieve strategic goals.

Lumen NZ Elevating CRM Strategy and CRM Implementation
  1. Tailored Strategies: Unlike regular strategies that might apply broad techniques, Lumen’s CRM strategy is bespoke, designed to meet the specific needs and challenges of each business, ensuring a more effective approach to customer relationship management.
  2. Integration of Advanced Sales Methodologies: Lumen integrates advanced sales methodologies directly into its CRM strategies, ensuring that sales teams are not just trained but fully equipped with tools and processes that are embedded into their daily operations.

  3. Emphasis on Quality Leads: By focusing on enhancing the quality of leads rather than just increasing their quantity, Lumen’s strategy ensures higher conversion rates and more efficient sales processes.

  4. Continuous Learning and Improvement: Lumen NZ believes in the power of fostering a learning culture, ensuring that teams remain motivated and that strategies evolve to meet changing market demands.

  5. Expert Implementation: Lumen’s expertise in CRM implementation ensures that strategies are not just conceptualised but effectively executed, with a focus on user adoption, data integrity, and seamless integration with existing systems.

In conclusion, Lumen NZ’s CRM strategy and implementation stand out for their tailored approach, integration of advanced sales methodologies, focus on quality leads, commitment to continuous learning, and expert execution. This comprehensive and nuanced approach sets Lumen apart, making its CRM strategy the best choice for businesses seeking to revolutionise their customer relationship management and achieve lasting success.


Take the Next Step with Lumen Business Solutions​

Don’t settle for less – partner with Lumen Business Solutions for an experience that drives your business forward.